近日詐騙猖獗且手法多變，請您務必提高警覺，也請提醒您的家人或身邊朋友小心防範，以免受騙。
長榮鳳凰酒店服務專線：03-9109988
長榮鳳凰酒店溫馨提醒您：
當您使用線上系統或透過國內外訂房平台完成交易後，長榮酒店及旗下酒店人員不會主動以電話或簡訊要求您操作ATM、變更付款方式、補繳金額或要求再次確認訂房資料並點擊不明網址，亦不會要求您提供信用卡或銀行帳戶相關資料，切勿依照指示操作；同時，也請您務必提高警覺，切勿提供金流資料，確認訂房紀錄事宜請務必撥打訂房專線，以避免蒙受損失。請提醒您的家人及身邊朋友小心防範，以免受騙。若有疑慮可撥打酒店客服專線、165反詐騙專線查證及通報，或上警政署165全民防騙網查詢https://165.npa.gov.tw。
已知的詐騙手法包括：
1.使用酒店名義冒名提供您私下交易付款方式。
2.透過第三方訂房平台系統 （如Booking.com、Hotels.com、Agoda.com等）訊息告知可使用加密貨幣付款或重新刷卡，要求點擊連結。
3.要求您操作ATM、變更付款方式或補繳金額。
敬請提高警覺防詐騙，勿隨意點擊連結、提供帳戶或信用卡等重要資料，避免蒙受損失。
Dear Customers,
In recent times, there has been a surge in fraudulent activities, and the methods are constantly evolving. We strongly urge you to remain vigilant and also advise your family and friends to exercise caution to avoid falling victim to scams. If you have any concerns, please contact our hotel's customer service hotline or the national anti-fraud hotline on 165. Alternatively, you can visit the National Police Agency's 165 Anti-Fraud website at https://165.npa.gov.tw.
Known fraudulent tactics include:
1.Impersonation Using Hotel Name for Illicit Transactions: Scammers may impersonate the hotel and provide private transaction methods.
2.Scams Through Third-Party Booking Platforms: Exercise caution with messages from third-party booking platforms (e.g., Booking.com, Hotels.com, Agoda.com) claiming the use of cryptocurrency payments or requesting card reprocessing. Do not click on any provided links.
3.Requests to Operate ATMs or Change Payment Methods: Be cautious of any requests asking you to operate ATMs, change payment methods, or make additional payments.
Please heighten your awareness to guard against scams. Avoid clicking on links or providing crucial information such as account or credit card details without proper verification.
